Q: 1,Do You Offer OEM/ODM Services?
A: Yes, we provide OEM services for private labeling and ODM services for customized structural or performance design.
Q: 2,What Are Your Payment Terms?
A: Our standard terms are 30% deposit upfront and 70% balance before shipment, payable via T/T.
Q: 3,Do You Offer Technical Support Or Installation Guidance?
A: Yes, we offer full technical support including installation manuals, performance testing data, and remote consultation.
Q: 4,Are you trading company or manufacturer?
A: We are professional manufacturer specialized in TV brackets, desktop and wall mounts, projector mounts, carts, and workstations, among others.
Q: 5,When can I get the price?
A: Usually, we quote within 24 hours after we get your inquiry.
Q: 6,Can you give me a discount?
A: A discount is available, but we need to know the real quantity. We have different prices based on different quantities. How much discounts are determined by the quantity; moreover, our price is very competitive in the field.
Q: 7,What is the delivery time for the sample and normal order?
A: Sample delivery time for most standard products is within one week. Production samples can be supplied within about 60 days of receipt of order.
Q: 8,What if I can't find the product I need on the website?
A: If you have other needs, our sales team is always ready to contact you. You can find our contact information on the website.
Q: 9,Does the product package contain an installation manual in English?
A: YES. All product packages will contain an installation manual in English.
Q: 10,Can I use my own packaging design?
A: YES. But we have MOQ restrictions. The quantity of MOQ depends on the specific product.
Q: 11,Is the sample available?
A: Yes, we are willing to send you the sample to check the quality first.
Q: 12,Which shipping way can you provide?
A: We can provide shipping by sea, by air and by express.
Q: 13,How to avoid damaging the TV during installation?
A: Disconnect the TV power supply before installation and lay a buffer pad on the operating table. Use a torque wrench to tighten the screws according to the standard torque to avoid over-tightening and cracking the back panel. When hoisting, two people work together to ensure that the center of gravity of the TV coincides with the center of the bracket.
Q: 14,Can I use my own packaging design?
A: YES. But we have MOQ restrictions. The quantity of MOQ depends on the specific product.
Q: 15,Can we visit your factory before placing the order?
A: Yes, very welcome, that must be nice to set up a good relationship for business.
Q: 16,Do you have a QC department?
A: Yes, we have 6 QC persons.